Refund policy
Returns & Refunds Policy
Because our products are made to order, we do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind.
That said, we take product quality seriously.
Damaged or Incorrect Items
If your order arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery.
To help us resolve the issue quickly, include:
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Your order number
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Clear photos showing the issue
Once verified, we will offer a free replacement or a full refund at no extra cost to you.
What Is Not Eligible for Return
We do not accept returns or exchanges for:
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Incorrect size selection
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Color differences caused by screen settings
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Buyer’s remorse or change of mind
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Normal wear and tear
Please review size charts and product descriptions carefully before placing your order.
Shipping Issues
If your package is lost in transit or marked as delivered but not received, contact us within 30 days of the estimated delivery date so we can investigate and assist you.
Refund Processing
Approved refunds are issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions or concerns about your order, please reach out to us at:
Esther@growandglowhub.net
We are always happy to help.
All products are made to order. Returns and exchanges are only accepted for damaged or incorrect items reported within 14 days of delivery.