Shipping policy
Shipping Policy
All of our products are made to order. This allows us to reduce waste and offer thoughtful, intentional designs.
Processing Time
Orders are typically processed within 3–8 business days before shipping.
This includes printing, quality checks, and packaging.
You will receive a shipping confirmation email with tracking details once your order has shipped.
Shipping Times by Region
United States
-
Estimated delivery: 5–8 business days
-
Fulfilled and shipped within the US when possible
European Union
-
Estimated delivery: 5–10 business days
-
Orders are fulfilled within the EU when possible to reduce delays and customs fees
United Kingdom
-
Estimated delivery: 5–10 business days
-
Orders are fulfilled locally or within Europe when possible
Please note that delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on:
-
Product type
-
Quantity
-
Destination
All applicable shipping costs will be displayed before you complete your purchase.
Customs, Duties & Taxes
EU & UK Orders
-
VAT may be included or applied at checkout depending on your location
-
We are not responsible for delays caused by customs processing
US Orders
-
No customs fees for domestic shipments
Any additional customs fees or taxes required by your country are the responsibility of the customer.
Lost or Delayed Packages
If your order:
-
Has not arrived within 30 days of the estimated delivery date, or
-
Is marked as delivered but not received
Please contact us so we can investigate and assist you.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Questions?
If you have any questions about shipping, feel free to contact us at:
esther@growandglowhub.net
We’re always happy to help.